Contact information
We’re always happy to hear from you! Whether you have a question about your order, a product, or a custom request, we’re here to help.
Email
Response Time
We typically respond within 1-2 business days.
Response times may be slightly longer during holidays, weekends, or periods of high order volume.
Business Hours
Monday through Friday
9:00 AM to 5:00 PM (Arizona Time / MST)
Saturday
9:00 AM to 2:00 PM (Arizona Time / MST)
Closed on Sundays and major holidays.
Order Support
If you’re contacting us about an existing order, please include:
• Your order number
• A brief description of your question or issue
• Photos of the item and packaging (if reporting damage or an incorrect item)
Providing this information helps us assist you as quickly as possible.
Customer Support
You can also contact us through Shopify Inbox by using the chat feature available on our website.
Thank you for supporting Vals Crafts Creations. We appreciate your business and look forward to helping you!