Refund policy
At Vals Crafts Creations, every item is carefully handmade, customized, printed, or prepared with attention to quality. Because many of our products are made to order or personalized, we are unable to accept returns once an order has been placed.
Returns, Exchanges & Cancellations
We do not accept:
- Returns
- Exchanges
- Order cancellations
All sales are final.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please email:
Include the following information:
- Your order number
- A brief description of the issue
- Clear photos of the item and the packaging
We will review your request and, if appropriate, provide a replacement or issue a refund.
Non-Returnable Items
The following items cannot be returned:
- Handmade items
- Personalized or custom-made products
- Digital downloads
- Gift cards
- Items that have been used, altered, or damaged after delivery
Shipping Address
Please verify your shipping address before completing your purchase. We are not responsible for orders shipped to an incorrect address provided during checkout.
If a package is returned due to an incorrect or undeliverable address, additional shipping charges may apply to resend the order.
Lost or Delayed Packages
Once an order has been shipped, delivery times are determined by the shipping carrier. We are not responsible for delays caused by USPS or other shipping carriers. If your package appears to be lost, please contact us and we will gladly help you begin the carrier’s claims process when applicable.
Questions
If you have any questions about your order, we’re always happy to help.
Email: valscraftscreations@gmail.com
Thank you for supporting Vals Crafts Creations. We truly appreciate your business and the opportunity to create something special for you.